Refund policy
We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.
The item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging to be eligible for a return. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at tokkimibeauty@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items returned without a prior return request will not be accepted.
For any questions regarding returns, you can contact us at tokkimibeauty@gmail.com.
Damages and Issues
Please review your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
Notwithstanding the foregoing, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with the previous case, the item must be in the same condition in which you received it, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
Damages and Issues
Please review your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Cambios
La forma más rápida de asegurarte de conseguir lo que buscas es devolver el artículo que tienes y, una vez aceptada la devolución, hacer una compra aparte del artículo nuevo.
Periodo de reflexión de 14 días de la Unión Europea Sin perjuicio de lo anterior, si la mercancía se envía dentro de la Unión Europea, tienes derecho a anular o devolver tu pedido en un plazo de 14 días, por cualquier motivo y sin necesidad de justificación. Al igual que en el caso anterior, el artículo debe estar en las mismas condiciones en que lo recibiste, sin usar, con las etiquetas y en su embalaje original. También tendrás que tener el recibo o comprobante de compra.
Reembolsos
Te informaremos cuando hayamos recibido e inspeccionado tu devolución y te comunicaremos si se ha aprobado el reembolso o no. Si se aprueba, se te reembolsará de forma automática en tu forma de pago original en un plazo de 10 días hábiles. Recuerda que el banco o la entidad emisora de la tarjeta de crédito pueden tardar algún tiempo en procesar y hacer efectivo el reemb
Damages and Issues
Please review your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the issue and resolve it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
14-Day Reflection Period for the European Union Notwithstanding the foregoing, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As with the previous case, the item must be in the same condition in which you received it, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
Refunds
We will inform you when we have received and inspected your return and will let you know whether or not the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card issuer to process and issue the refund.
If more than 15 business days have passed since we approved your return, please contact us at tokkimibeauty@gmail.com.
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Si han transcurrido más de 15 días hábiles desde que aprobamos tu devolución, ponte en contacto con nosotros a la dirección tokkimibeauty@gmail.com.
Return policies - Tokkimi Beauty LLC
• Returns are not accepted for opened or used products.
• If your product arrives damaged or broken, you will receive and in-store credit.
• Send a photo as evidence of the damage to tokkimibeauty@gmail.com within 3 days of delivery.
• Once the case has been reviewed, you will be notified of the appropriate solution.